Whilst we make every effort to dispatch orders the same day they are received, this is not always possible.

Orders are NORMALLY made up and packed, every day, and dispatched in the order that they were received. Collection from us is between 13.00 and 15.00 hours Monday - Friday. The cut-off point to have any chance of next day delivery is 12.00 Noon. Orders received after 12.00 Noon MAY be dispatched same day but are more likely to packed for next day dispatch.

Special Orders will be invoiced prior to being produced. The time between invoice and dispatch may be up to 10 working days.

 

 

Items Out of Stock and Back Orders

Whilst we attempt to keep the more popular items in stock at all times, we will occasionally get caught out. Less popular items are often only produced to order.

Limited Production (LP) items are only produced in small batches as time permits. Please either contact us on 01268 730549 (opening times) or sales@phoenix-paints.co.uk to ensure the item is available or provide an alternative 

Livery Data Sheets are normally produced to order and a minimum of 2 weeks should be allowed for delivery.

UNLESS you specifically instruct us we will hold any order waiting for out of stock or back ordered items.

 

Goods supplied in error

Everyone makes mistakes, and we are no exception.

Firstly if we have sent something in error we are sorry

Secondly please contact us on 01268 730549 (opening times), or sales@phoenix-paints.co.uk  before returning any goods.

(Please DO NOT attach ANYTHING to emails - they will be automatically deleted by the mail server.)

 

Faulty Goods and products

Everyone makes mistakes, and we are no exception.

Firstly if we have supplied something is faulty we are sorry

Secondly please contact us on 01268 730549 (opening times), or sales@phoenix-paints.co.uk  

(Please DO NOT attach ANYTHING to emails - they will be automatically deleted by the mail server

before returning any goods as many 'faults' can be sorted out very simply. (For instance, if you open a can of green paint and it looks blue, this is normal. The blue pigment is the lightest and will always settle at the top. Stirring the can properly WILL solve the problem.) 

 

We will examine the item and exchange if required.

All 'faulty' products must be returned to the factory for assessment - we do not have the facilities at exhibitions to examine 'faulty' products.

 

Cancellations / Refunds

 

Orders may be cancelled until such time as they are dispatched. Please contact us on 01268 730549 (opening times), or sales@phoenix-paints.co.uk .

Telephone orders may be cancelled, without charge, until the payment is processed.

Internet orders cancelled / refunded due to customer error will be subject to a £3.00 administration fee.

Orders cancelled / Refunded or part refunded due to an error on our behalf will NOT be subject to any charges.

(Please DO NOT attach ANYTHING to emails - they will be automatically deleted by the mail server.

Once an order has been dispatched there will be a cancellation charge not exceeding 20% of the cost of the goods.
Once the order has been collected from ourselves, we are unable to cancel the delivery. 

 

Returns

 

Unwanted goods may be returned, at your expense, within 7 days of receipt, providing that they have not been opened or tampered with in any way. Postage charges will not be refunded and we reserve the right to charge a restocking fee not exceeding 20% of the cost of the goods returned. Please contact us on 01268 730549 (opening times), or sales@phoenix-paints.co.uk  before returning any goods.

(Please DO NOT attach ANYTHING to emails - they will be automatically deleted by the mail server.)

For your safety do not use the Post Office (Royal Mail or Parcelforce) to return any packages containing paint, thinners or solvents, they are likely to destroy the whole package. We recommend the use of I Post Parcels or we can arrange for collection of any returns, minimum cost for us to collect anything is £15.00

 

Contacting Us

We can be contacted:-
By Telephone
01268 730549 international +44 1268 730549
By Letter
Phoenix Precision Paints Ltd. Orwell Court, Wickford, Essex, SS11 8YJ. United Kingdom.
By Email sales@phoenix-paints.co.uk  (Please DO NOT attach ANYTHING to emails - they will be automatically deleted by the mail server.)

 

Security and Privacy

 

Name and address details may be held on the computer, computer disks or other storage by electronic media as may not yet have been invented.

Credit card details supplied by either telephone or post are securely shredded as soon as the details have been processed.

Payments made online via this E-commerce site are processed securely for us by Sagepay. As such we never see any of your card details.

Neither Phoenix Precision Paints Ltd., Precision Paints (Essex) Ltd., or No Nonsense Kits Ltd. or any subsidiaries, partners or any of their staff will any disclose information regarding private customers to any third party. We reserve the right to pass on such information regarding Bone Fide Trade customers as we determine may be beneficial to either party.

Cookie Policy

This site uses cookies to collect data about what you are looking at on this site. It does not collect any information about who or exactly where you are.

The data collected can be broken down into 3 basic areas, Country (but not State or region), Average time spent on the site and pages visited

The information collected will be used purely in the interests of improving this website and its service to you, our customer, as such it will not be sold, disclosed or transmitted in any form, including those not yet invented, to any third party.

 

Legal Bits

 

Value Added Tax (VAT) All prices on this site contain VAT at current UK rates.

It is a legal requirement that VAT is charged on all goods and services supplied to an address within the member states of the European Union. This includes postage and packaging.

Goods supplied to a Bone Fide address outside the European Union will have the VAT deducted (where applicable) at the time of invoicing.

PLEASE do not ask us to break the law by not charging you VAT, we are legally bound to report you !!!! Regardless of our personal feeling about VAT.

Nothing on this site should be taken as constituting a legal offer to sell under English Law, we reserve the right to refuse to sell any item to any person.

Section 54 of the Anti-Social Behaviour Act 2003 makes it an offense for us to sell aerosol paints to any person under the age of 16 in England and Wales. If you are under 16 or we have reason to believe that you are under 16 we will refuse to sell you aerosols.

We reserve the right to change prices and or specification without further notice.

Prices charged will be those ruling at the time of dispatch.

Errors and Omissions Excepted (E&O.E.).

All information provided by us, either in writing or verbal, is given in good faith. No warranty express or implied is to be attached to any information or recommendations provided, as the conditions and methods of application are outside our control. Nor can we accept any liability for consequential loss or damage due to the use of our products as it is the users responsibility to determine whether the materials purchased are suitable for the intended use.

Your Statutory Rights are Not Affected

In the event of any dispute English Law will prevail

 

 

About Phoenix Paints

Manufacturers and Suppliers of paint, Solder, Flux as well as associated Kits and bits and pieces for Railway, Military and Road Transport Models. The majority of our paint, whilst manufactured using the latest technology, is Traditional High Quality oil based paint formulated to original specifications to ensure your models always look their best. If you require sizes not listed on this website please contact us for pricing and availability. Please read our Disclaimer on colour accuracy and quantities/sizes.

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