Order Delays Some people may recently
have noticed some delays in dispatching orders.
This has been due to a factory move, the Very last one.
Most production has now restarted but aerosols
will be affected until at least mid September.
Sorry for any inconvinience this may have caused.
E Mails We have recently been experiencing some problems with the
website contact form.
E mails sent directly to us at sales@phoenix-paints.co.uk are not affected.
If you have sent an email to us in the last six weeks or so using the contact form and have not received a reply, please can you resend
directly to us.
Thank you and sorry for any inconvinience this may have caused.
Cheques With effect from the 1st October 2007, ALL cheques will be cleared before the order is dispatched.
As we normally only bank once a week, please therefore allow an extra 10 working days for dispatch of mailed orders.
This will not affect telephone orders or mail orders containing card details.
Internet payments Following discussions with
a number of people, we now have the ability for UK based customers to order via email and pay direct via internet or
telephone banking.
Click for more information.
TRANSFERS
The Precision Transfers range of transfers have been put back on to the website, to view either select the transfers
tab from the products menu or clickhere.
Collection of orders at shows If you wish to collect an order
from us at a show please place your order at least 3 - 4 working days before the first day of the show. Ringing the day before the
show will in most cases get the response "the van has already left". This is particularly important for items that might
not go to particular shows - ie model engineering quantities to model railway shows and vice versa and also for special order items..
Update 25.08.2009
We have placed all of the previous updates into an archive page.
|
